Refund policy
Last Updated: August 10, 2026
At Vamora Grove we want you to be happy with what arrives. If something is not right, returning it is simple.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing info@vamoragrove.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you can return it after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day your order arrives to start a return. To qualify, items must be:
- Unused
- In their original condition
- Returned with the original packaging, tags, and accessories
Our support team walks you through the whole process. Restocking Fee: $0. We never charge one.
Return Policy Overview
- Return Window: 30 days from the day your order arrives
- Condition: unused and in original condition with all packaging, tags, and accessories
- Easy Returns: our support team guides you through it
- Restocking Fee: none
Return Costs
Defective or Incorrect Products. No cost to you if the item is wrong, arrives damaged by the carrier, or is defective in any way.
Change of Mind. If you ordered the wrong item, it does not fit, or you no longer want it, you cover the actual return shipping cost. Original shipping charges are not refundable.
How to Return an Item
- Contact Us. Email info@vamoragrove.com with your order number and the reason for the return.
- Pack Your Item. Repack it securely in the original packaging with all accessories, tags, and documents.
- Send It Back. Ship it using the instructions in your return authorization email, including the carrier or method we recommend there.
Refund Process
- Inspection: once your return arrives we inspect it against the criteria above.
- Refund Timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider sets the timing after that.
Exchanges
We accept exchanges. For a different size, color, or product, email info@vamoragrove.com and we will get the replacement moving.
Order Not Delivered
If your order has not arrived within the expected window, email info@vamoragrove.com with your order number. We will open an investigation with the carrier. If the package is confirmed lost, you get a full refund to your original payment method or a replacement at no extra cost.
Non Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. Those products are clearly marked as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer service team at info@vamoragrove.com.
Contact Information
Store Address: 1054 North Catalina Avenue, Redondo Beach, California 90277, United States
Store Email: info@vamoragrove.com
Store Phone: +14245185635
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Pacific Time)
We do our best to reply to your e-mail within 1–2 business days.