FAQ

Welcome to the Vamora Grove Frequently Asked Questions page. We are here to help you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.

Question 1: How long will it take to receive my order?

Handling time is 1–2 business days, transit time is 6–8 business days, and estimated delivery is 7–10 business days in total. Full details are in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Shipping is free on every order within the United States, with no minimum spend. See our Shipping Policy for details.

Question 3: Where is Vamora Grove located?

Vamora Grove is a United States based online business offering a curated selection of high quality indoor and outdoor lighting pieces, with shipping available throughout the United States.

Question 4: What if I receive a defective product?

Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.

Question 5: Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Email us as soon as possible at info@vamoragrove.com with your order number.

Question 6: What is your return policy?

Returns are simple and hassle free within 30 days of delivery. The full process is set out in our Return Policy.

Question 7: When will I receive my refund after returning a product?

Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days. Timing after that depends on your bank or payment provider. See our Refund Policy.

Question 8: What is your return policy?

Every purchase carries a 30 day warranty. Details are in our Return Policy.

Question 9: How can I contact customer support?

Through our Contact Us page, or directly at info@vamoragrove.com.

Question 10: Do you ship internationally?

Not at this time. We ship exclusively within the United States.

Question 11: Do you have a physical store location?

No, we are online only. That keeps our pricing competitive and lets us carry a wider selection.

Question 12: Can I place a bulk order for my business or organization?

Yes. Email info@vamoragrove.com and we will put together pricing and details for you.

Question 13: What is the process for exchanging a product?

Exchanges are covered step by step in our Return Policy. Email us and we will get the replacement moving.

Question 14: How can I track my order?

Once your order ships, you can follow it on our Order Tracking Page.

Contact Information

Store Address: 1054 North Catalina Avenue, Redondo Beach, California 90277, United States

Store Email: info@vamoragrove.com

Store Phone: +14245185635

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Pacific Time)

We do our best to reply to your e-mail within 1–2 business days.